Last updated: May 2026

1. Data controller

The data controller for this website is AMERICAN HOSPITAL FOR PLASTIC SURGERY,
Stražnik br. 12, Podi, Herceg Novi, Montenegro.

Official bookstore email: books@surgeontothestars.org
Phone: +382 63 214 333

2. Personal data we collect

When you visit the website, place an order or contact us, we may collect the following information:

• full name;
• email address;
• phone number;
• billing address;
• shipping address;
• order details;
• purchased products;
• payment status;
• customer account information, if an account is created;
• messages sent to us by email or through the website;
• technical information such as IP address, browser type, device information and website activity data.

3. How we use personal data

We use personal data for the following purposes:

• to process and manage orders;
• to confirm payment;
• to deliver printed books;
• to provide access to purchased e-books;
• to send order confirmations and status updates;
• to respond to customer inquiries;
• to provide customer support;
• to prevent fraud and protect website security;
• to comply with accounting, tax and legal obligations;
• to improve the website and customer experience.

4. Payment information

Payment is currently made by bank transfer.

The website does not request or store full payment card details for bank transfer payments.
Bank payment information may be processed by the customer’s bank and the seller’s bank according
to their own rules and privacy policies.

5. WooCommerce and WordPress

This website uses WordPress and WooCommerce to operate the online bookstore.

WooCommerce may process order data, customer account data, billing and shipping information,
product information and other data necessary for the functioning of the store.

6. E-book delivery

If you purchase an e-book, your email address and order information may be used to provide
digital access or a download link.

The customer is responsible for keeping the download link and purchased digital file secure.

7. Sharing of personal data

Personal data may be shared only when necessary with:

• website hosting and technical service providers;
• WooCommerce, WordPress services and plugins used to operate the store;
• delivery, courier or postal services for printed book delivery;
• banks or payment-related service providers;
• accounting or legal advisors;
• public authorities when required by law.

We do not sell customer personal data.

8. International delivery

If a printed book is shipped internationally, customer delivery information may be shared with postal,
courier, customs or delivery service providers in the destination country.

This is necessary to complete the delivery.

9. Cookies

This website may use cookies and similar technologies to:

• keep the shopping cart working;
• remember user preferences;
• support checkout functionality;
• improve website performance;
• protect the website from misuse;
• collect basic analytics, if enabled.

Customers can control cookies through their browser settings. Some cookies may be necessary for
the website and checkout to function properly.

10. Data retention

Personal data is kept only for as long as necessary for the purposes described in this Privacy Policy.

Order records may be kept for accounting, tax, legal and business record purposes.
Customer communication may be kept for support and order history purposes.
Technical logs may be kept for security and maintenance purposes.

11. Customer rights

Depending on applicable law, customers may have the right to:

• request access to their personal data;
• request correction of inaccurate data;
• request deletion of personal data where legally possible;
• request restriction of processing;
• object to certain processing;
• request a copy of their data;
• withdraw consent where processing is based on consent.

Some data may need to be retained where required for legal, tax, accounting or security reasons.

12. Security

We take reasonable technical and organizational measures to protect personal data.

However, no website, email system or online service can guarantee absolute security.
Customers should keep their account login details, email account and e-book download links secure.

13. Third-party links

This website may contain links to third-party websites or services.
We are not responsible for the privacy practices, content or security of third-party websites.

14. Contact

15. Changes to this Privacy Policy

This Privacy Policy may be updated from time to time.
The latest version will be published on this website.